Your customers would rather use ChatGPT than your chatbot, Gartner finds

Businesses spent big on AI to answer their customers. The customers had other ideas. People are approximately three times more likely to use a third-party GenAI tool, such as ChatGPT, than a company’s own chatbot to sort out a service problem, according to Gartner, Inc. The firm, a research and advisory company, surveyed 3,566 customers […] This story continues at The Next Web

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